![]() So if you need to send SMS or use WhatsApp to the same client you had a call with, Bitrix24 can help you with it. ![]() All interactions with the client are recorded and logged though, not just calls. Importantly, when your clients call you from a phone number recorded in CRM, they will be identified, connected to the assigned manager and their phone call will be logged and recorded, if necessary. It’s also the only VoIP system that comes with fully featured free CRM. Bitrix24 offers quality control, automation, efficient management, call analytics and the opportunity to run professional campaigns. ![]() In addition, you can connect other communication channels, if you have them, and collect incomings in one place. ![]() Unlike other VoIP solutions, Bitrix24 works both as your internal PBX system and as a contact center for inbound and outbound calls. If you are looking for a VoIP phone system for your small business, Bitrix24 is what you need. Please see the Bitrix24 pricing page for current information. IMPORTANT! As of January 1, 2021, telephony options are available only to Bitrix24 commercial plan users.
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